Privacy Policy
Effective Date: [May 2026]
At Expert Locksmiths (expert-locksmiths.com), located in Santa Clara, CA, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your information when you use our mobile locksmith services or visit our website.
By using our website or services, you agree to the terms outlined in this policy.
1. 100% Mobile Service Provider
Expert Locksmiths is a fully mobile service. We do not operate a physical storefront or a public office. All locksmith services are performed exclusively at the location provided by the client (residential, commercial, or automotive) within Santa Clara and the surrounding areas.
2. Our Commitment: No Sale of Data
We believe your information belongs to you. Expert Locksmiths will never sell, rent, trade, or lease your personal information to any third party for any reason. Your data is used exclusively for the purpose of fulfilling your service requests.
3. Information Collection and Internal Use
When you contact us for service, we collect necessary information such as your name, phone number, and service address.
- Internal CRM Storage: This information is stored securely in our Customer Relationship Management (CRM) system. We keep this information solely for providing the requested service and maintaining internal records for billing or warranty purposes.
- Restricted Access: No one has access to this information except the specific technician attached to your job. Access is granted only to the extent necessary to provide the service requested by the client.
4. IP Tracking, Security, and Cloudflare
To ensure the integrity of our website and protect our advertising budget, we monitor site traffic:
- IP Monitoring: We track IP addresses to identify and prevent website abuse, such as “fake clicks” on ads or malicious bot activity.
- No Long-Term Storage: We do not store these IP addresses once the session or security check is complete; they are used strictly for real-time protection.
- Security: We use Cloudflare as our security and protection layer to block malicious actors and ensure a secure browsing experience. We reserve the right to block any IP address that is abusing our site.
5. Children’s Privacy (Under 18)
Our services are not directed to, or intended for, individuals under the age of 18. Expert Locksmiths does not knowingly collect or solicit personal information from children under the age of 18. If you are under 18, please do not attempt to send any personal information about yourself to us. In the event that we learn that we have inadvertently collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18 without our knowledge, please contact us immediately.
6. California Privacy Rights (CCPA/CPRA)
As a Santa Clara, CA-based business, we comply with California state guidelines. California residents have the right to:
- Request disclosure of what personal information is collected.
- Request the deletion of personal information stored in our CRM.
- Verify that their data is not being sold (which we guarantee).
7. Cookies and Analytics
Our website may use cookies to improve user experience and analyze site traffic. You can choose to disable cookies in your browser settings. We follow Google’s guidelines for transparent data collection and ensure our site is secured with SSL encryption.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have questions regarding this policy or your data, please contact us:
Expert Locksmiths Location: Santa Clara, CA
Website: expert-locksmiths.com
Phone: 650-850-5625
Email: office @expert-locksmiths.com